FAQ’s
You might be wondering
Frequently asked questions are answered here. If you don’t find the answer to your question, email me at [email protected]
Want to know more of our policies? You can find links to them below.
Frequently asked questions are answered here. If you don’t find the answer to your question, email me at [email protected]
That’s a great question. Each palette is created with real paint samples studied in various lighting conditions. I spend hours (sometimes days) on each one, making sure that the colors look good together in the real world, not just on your computer screen. For more about my extensive background with paint and color, go to my “About” page.
As I’m sure you’re aware, colors look different on the screen than they do in reality. I’ve done everything possible to represent the colors accurately, but it’s strongly recommended that you sample the color in your space to make sure it looks right.
Digital items are delivered to your inbox immediately. If you don’t see it, check you junk/spam folder.
Most physical items (coming soon!) are shipped within 14, some of them sooner. We source items from several different suppliers across the US, so shipping times can vary greatly. We will send you tracking information as soon as it’s available. If more than 14 days have gone by and you haven’t received any message from us, feel free to contact me at [email protected]. If your order will be delayed longer than 14 days, we will notify you.
Items purchased through affiliate links are not sold by us and we have no control over shipping. Please reach out to the place your purchased the item for shipping and tracking information.
Digital items are non-returnable and non-refundable.
Most unused physical items in their original packaging can be returned within 14 days of delivery. Prior approval must be granted before any returns are made.
Digital items are delivered to you email address and can be delivered anywhere.
We only ship physical items to the continental US.
Want to know more of our policies? You can find links to them below.